| Overview:
Many people think that communicating is easy. It is after all something we've done all our lives. We think that as long as we follow the obvious rules about speaking clearly, writing accurately and engaging others sufficiently and as long as others listen quietly, there is no reason why we should not be understood. There is some truth in this simplistic view. Communication is straightforward. What makes it complex, difficult and frustrating are the barriers we put in the way. |
