| Overview: There are few ways to judge how successful communications are in any organisation. Ultimately, the success of the organisation itself is a result of the success of its communications. At a more immediate level, we need to look at the quality of the organisation's interpersonal relationships to judge how good the communicating is. When it is poor, because people do not speak, or answer, or listen, or respond, the whole group suffers. There is tension and conflict. The work doesn't get done. When relationships are good, because people learn and practise the art of interpersonal relationships, understanding is high. People get on. The task is done. Communications work. |
