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| 001. What Is Appraisal? |
| How to design appraisals that really make a difference to performance |
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| 002. Appraisal Schemes |
| How to devise appraisal schemes that inspire and motivate |
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| 003. Assessment |
| How to assess people's performance fairly, accurately, and positively |
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| 004. The Appraisal Interview |
| How to prepare and deliver successful appraisal interviews |
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| 005. Play To Their Strengths |
| How to use appraisal to identify and develop what people are good at. |
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| 006. What Is Assertiveness? |
| How to understand assertiveness and its value in building relationships |
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| 007. Your Assertive Rights |
| How to balance your assertive rights and responsibilities |
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| 008. Assertive Communication |
| How to use assertive techniques to create positive relationships |
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| 009. Managing Assertively |
| Putting assertiveness at the centre of your people management |
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| 010. Assertiveness Training |
| Learning how to become more assertive |
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| 011. What Is Change Management? |
| How to grasp the nature of change in turbulent times |
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| 012. Responding to Change |
| How to respond to the challenges of change |
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| 013. Managing the Change Cycle |
| How to work with the natural pace of life cycles |
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| 014. Cores and Peripheries |
| Understanding change through the core and periphery model |
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| 015. Managing Paradox |
| Understanding paradox, balance and managing opposites |
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| 016. Effective Communications |
| Understanding the need for good communications in working with others |
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| 017. Communication Barriers |
| How to break down the barriers to good communication |
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| 018. Communication Styles |
| How to use different styles of communication to get what you want |
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| 019. The ABC of Writing |
| How to write in the modern idiom: accurately, briefly and clearly |
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| 020. Interpersonal Skills |
| How to master the steps of the interpersonal dance |
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| 021. The Counselling Approach |
| A professional way to manage people |
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| 022. The Dispositions of Counselling |
| How to develop the personal qualities needed for counselling |
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| 023. The Counselling Interview |
| How to run a successful counselling interview |
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| 024. The Art of Listening |
| How to hear and understand what people are really saying |
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| 025. Questions for Meaning and Understanding |
| How to use questions to clarify meaning and understanding How to use questions to clarify meaning and understanding |
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| 026. What Is Customer Care? |
| Understanding the importance of customer care in modern business |
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| 027. Customer Focus |
| How to focus the organisation on meeting customer needs |
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| 028. Moments of Truth |
| How to make the most of every exchange with a customer |
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| 029. Customer Relations |
| How to get on the same wavelength as your customers |
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| 030. Customer Complaints |
| How to turn a customer complaint into a customer triumph |
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| 031. About Delegating and Empowerment |
| Understanding the need for delegation and empowerment at work |
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| 032. Developmental Delegation |
| How to use delegation to bring out potential and ability |
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| 033. Empowering Managers |
| The role of traditional managers vs the role of empowering managers |
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| 034. DIY Empowerment |
| How to take responsibility for empowering yourself |
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| 035. Routes to Discipline |
| How to devise an effective approach to employee discipline |
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| 036. Alternatives to Discipline |
| How to avoid discipline as a first-response to rule-breaking |
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| 037. The Disciplinary Hearing |
| How to conduct a fair and effective disciplinary hearing |
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| 038. What Is Facilitation? |
| Understanding the role of facilitation in people management skills |
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| 039. Empowering People |
| How to create group responsibility and ownership |
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| 040. The Skills of Facilitation |
| How to develop the skills of facilitative group leadership |
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| 041. Influencing Skills |
| Understanding the power of influence to get what you want |
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| 042. Negotiating Skills |
| Understanding what negotiations are and how to make the best use of them |
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| 043. Preparing for Negotiations |
| Planning your strategy to get the best out of negotiations |
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| 044. Power and Negotiations |
| How to deal with your opponents' power and make the most of yours |
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| 045. Working With Conflict |
| How to turn potentially destructive conflict into win-win outcomes |
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| 046. Power Negotiations Stage 1 |
| How to move into a strong position in the first phase of negotiations |
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| 047. Power Negotiations Stage 2 |
| How to precipitate breakdown as a tactical move in power negotiations |
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| 048. Power Negotiations Stage 3 |
| How to move towards agreement without losing everything you've won |
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| 049. Management and Leadership |
| Understanding the difference between management and leadership |
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| 050. Leadership Types |
| The shaping of leaders by their personality types |
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| 051. Mission, Vision, and Values |
| Mission, vision and values and how leaders promote them |
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| 052. Leaders and Culture |
| What culture is and the role leaders play in articulating it |
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| 053. Leadership Style |
| How to develop your leadership styles to get others to follow your lead |
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| 054. People Builders |
| How to build your team so that they can perform without you |
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| 055. The Credibility of Leaders |
| How to develop the personal qualities of integrity and credibility |
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| 056. The Nature of Potential |
| Understanding potential and its importance in self-development |
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| 057. Goals and Goal-Setting |
| How to set goals that you can really achieve |
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| 058. Programming Your Goals |
| How to programme yourself to achieve your goals |
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| 059. Super-Energy |
| How to develop your own brand of super-energy |
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| 060. Action and Progress |
| How to move from goals to action to achieve what you want |
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| 061. The 3lb Universe |
| How to make the most of the size and power of the human brain |
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| 062. Positivity |
| How positive habits and attitudes can smooth the path to your goals |
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| 063. A Business Audience |
| How to win an audience over with charm and confidence |
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| 064. The Structure of Presentations |
| How to structure your presentation as a roadmap for your audience |
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| 065. Preparing the Presentation |
| How to prepare your presentation so that you're ready on the day |
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| 066. Presentation Techniques |
| 10 techniques that bring a presentation to life |
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| 067. Mastering the Delivery |
| How to deal with six different kinds of problems in presentations |
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| 068. Being Fair |
| How to incorporate fair practices into your selection procedures |
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| 069. Groundwork for Hiring |
| How to do the groundwork to get the person you really want |
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| 070. The Selection Interview |
| What a selection interview is and the style you use as interviewer |
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| 071. Selection Interview Skills |
| How to conduct a successful selection interview |
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| 072. Go and No Go Questions |
| A guide to the right questions to ask at selection |
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| 073. The Nature of Stress |
| Understanding the impact of stress on personal work performance |
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| 074. Managing Emotions |
| How to identify negative stress emotions and let them go |
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| 075. Focused Relaxation |
| Understanding what focused relaxation is and its power to relieve stress |
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| 076. The Nature of Teams |
| Understanding the key factors that turn groups into teams |
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| 077. Team Development |
| The natural birth, growth and decline of teams |
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| 078. Teamwork |
| Acts of teamwork that strengthen the ties in the team |
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| 079. Team Roles
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| The roles we play in teams and how top teams fill the missing gaps |
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| 080. Team Meetings |
| How to run successful team meetings |
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| 081. 3D Thinking |
| How to improve your ability to think in the past, present, and future |
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| 082. Creative Thinking |
| How to become more curious, more irreverent, and more creative |
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| 083. Group Thinking |
| How to use the team to spark off new ideas |
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| 084. Decision-Taking |
| How to make decisions that are well-timed and well thought-out |
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| 085. Problem-Solving |
| How to use your thinking skills to understand and solve problems |
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| 086. Innovative Thinking |
| How to innovate in new ideas, new products, and new thinking |
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| 087. The Paradoxes of Time |
| Understanding the complex and paradoxical nature of time |
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| 088. Models of Time Management |
| Understanding the different perceptions and models we have of time |
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| 089. Routine Time |
| How to save time, and make time, by managing routine work |
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| 090. Time on Progress Work |
| How to reach your goals by planning and implementing progress work |
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| 091. Time and Projects |
| How to manage projects within the limits of cost, quality, and time |
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| 092. Non-Doing Work |
| How to incorporate non-doing time into your time management plans |
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| 093. Time and Others |
| How other people can be the source of time-saving or time-wasting |
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| 094. Time Travellers |
| Attitudes to time as seen through nine types of time user |
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| 095. The Need for Training |
| Understanding the need for training in a time of rapid business change |
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| 096. Managing Training |
| How to manage the four stages of the training cycle |
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| 097. Models of Learning |
| Understanding how people learn and trainers train |
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| 098. The 8 C's of Training |
| How to create the right tone and climate on a training course |
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| 099. Learning Styles |
| Understanding the ways in which learners learn and trainers train |
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| 100. The Resourceful Trainer |
| How to stay versatile as a trainer |
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