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Biology
Academic CBSE - Grade 12
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Cambridge IGCSE - Middle Secondary
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Mathematics
Louisiana State - Grade K
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Louisiana State
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Louisiana State
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Grade 8
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Physics
Academic CBSE
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Grade 12
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Chemistry
Academic CBSE – Grade 12
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IT Skills
Operating system
Windows 2000 Professional
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Operating system
Red Hat Linux 7.2
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Languages
Turbo C
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Languages
Turbo C ++
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Languages
HTML 4.0
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XML 3.0
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Languages
Java 2.0 Level 1
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Java 2.0 Level 2
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Multimedia
Flash 5
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Multimedia
Photoshop 6.0
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Multimedia
Authorware 6.0
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Multimedia
Director 8.5
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Internet
Internet
Fundamentals
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Internet
Networking
Fundamentals
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Internet
Front Page 2002
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Internet
E-Commerce Fundamentals
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Internet
Dream Weaver 4.0
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Packages
MS Office-Word XP
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MS Office-Excel XP
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Packages
MS Office-Power
Point 2002
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Packages
MS Office-Access 2000
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Front End
Visual Basic 6.0
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Front End
Java Server Pages
(JSP)
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Front End
Active Server Pages
3.0 - Level 1
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Front End
Active Server Pages
3.0 - Level 2
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Application Server
C#
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Distributed Computing
VB.net
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Distributed Computing
ASP.net
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Distributed Computing
Cold Fusion Studio 4.5
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Database
Oracle 9i
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Database
SQL Server 2000
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Scripting
JavaScript
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Management Skills
001. What Is Appraisal?
How to design appraisals that really make a difference to performance
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002. Appraisal Schemes
How to devise appraisal schemes that inspire and motivate
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003. Assessment
How to assess people's performance fairly, accurately, and positively
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004. The Appraisal Interview
How to prepare and deliver successful appraisal interviews
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005. Play To Their Strengths
How to use appraisal to identify and develop what people are good at.
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006. What Is Assertiveness?
How to understand assertiveness and its value in building relationships
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007. Your Assertive Rights
How to balance your assertive rights and responsibilities
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008. Assertive Communication
How to use assertive techniques to create positive relationships
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009. Managing Assertively
Putting assertiveness at the centre of your people management
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010. Assertiveness Training
Learning how to become more assertive
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011. What Is Change Management?
How to grasp the nature of change in turbulent times
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012. Responding to Change
How to respond to the challenges of change
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013. Managing the Change Cycle
How to work with the natural pace of life cycles
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014. Cores and Peripheries
Understanding change through the core and periphery model
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015. Managing Paradox
Understanding paradox, balance and managing opposites
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016. Effective Communications
Understanding the need for good communications in working with others
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017. Communication Barriers
How to break down the barriers to good communication
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018. Communication Styles
How to use different styles of communication to get what you want
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019. The ABC of Writing
How to write in the modern idiom: accurately, briefly and clearly
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020. Interpersonal Skills
How to master the steps of the interpersonal dance
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021. The Counselling Approach
A professional way to manage people
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022. The Dispositions of Counselling
How to develop the personal qualities needed for counselling
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023. The Counselling Interview
How to run a successful counselling interview
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024. The Art of Listening
How to hear and understand what people are really saying
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025. Questions for Meaning and Understanding
How to use questions to clarify meaning and understanding How to use questions to clarify meaning and understanding
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026. What Is Customer Care?
Understanding the importance of customer care in modern business
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027. Customer Focus
How to focus the organisation on meeting customer needs
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028. Moments of Truth
How to make the most of every exchange with a customer
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029. Customer Relations
How to get on the same wavelength as your customers
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030. Customer Complaints
How to turn a customer complaint into a customer triumph
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031. About Delegating and Empowerment
Understanding the need for delegation and empowerment at work
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032. Developmental Delegation
How to use delegation to bring out potential and ability
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033. Empowering Managers
The role of traditional managers vs the role of empowering managers
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034. DIY Empowerment
How to take responsibility for empowering yourself
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035. Routes to Discipline
How to devise an effective approach to employee discipline
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036. Alternatives to Discipline
How to avoid discipline as a first-response to rule-breaking
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037. The Disciplinary Hearing
How to conduct a fair and effective disciplinary hearing
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038. What Is Facilitation?
Understanding the role of facilitation in people management skills
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039. Empowering People
How to create group responsibility and ownership
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040. The Skills of Facilitation
How to develop the skills of facilitative group leadership
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041. Influencing Skills
Understanding the power of influence to get what you want
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042. Negotiating Skills
Understanding what negotiations are and how to make the best use of them
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043. Preparing for Negotiations
Planning your strategy to get the best out of negotiations
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044. Power and Negotiations
How to deal with your opponents' power and make the most of yours
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045. Working With Conflict
How to turn potentially destructive conflict into win-win outcomes
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046. Power Negotiations Stage 1
How to move into a strong position in the first phase of negotiations
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047. Power Negotiations Stage 2
How to precipitate breakdown as a tactical move in power negotiations
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048. Power Negotiations Stage 3
How to move towards agreement without losing everything you've won
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049. Management and Leadership
Understanding the difference between management and leadership
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050. Leadership Types
The shaping of leaders by their personality types
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051. Mission, Vision, and Values
Mission, vision and values and how leaders promote them
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052. Leaders and Culture
What culture is and the role leaders play in articulating it
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053. Leadership Style
How to develop your leadership styles to get others to follow your lead
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054. People Builders
How to build your team so that they can perform without you
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055. The Credibility of Leaders
How to develop the personal qualities of integrity and credibility
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056. The Nature of Potential
Understanding potential and its importance in self-development
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057. Goals and Goal-Setting
How to set goals that you can really achieve
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058. Programming Your Goals
How to programme yourself to achieve your goals
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059. Super-Energy
How to develop your own brand of super-energy
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060. Action and Progress
How to move from goals to action to achieve what you want
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061. The 3lb Universe
How to make the most of the size and power of the human brain
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062. Positivity
How positive habits and attitudes can smooth the path to your goals
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063. A Business Audience
How to win an audience over with charm and confidence
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064. The Structure of Presentations
How to structure your presentation as a roadmap for your audience
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065. Preparing the Presentation
How to prepare your presentation so that you're ready on the day
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066. Presentation Techniques
10 techniques that bring a presentation to life
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067. Mastering the Delivery
How to deal with six different kinds of problems in presentations
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068. Being Fair
How to incorporate fair practices into your selection procedures
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069. Groundwork for Hiring
How to do the groundwork to get the person you really want
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070. The Selection Interview
What a selection interview is and the style you use as interviewer
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071. Selection Interview Skills
How to conduct a successful selection interview
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072. Go and No Go Questions
A guide to the right questions to ask at selection
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073. The Nature of Stress
Understanding the impact of stress on personal work performance
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074. Managing Emotions
How to identify negative stress emotions and let them go
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075. Focused Relaxation
Understanding what focused relaxation is and its power to relieve stress
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076. The Nature of Teams
Understanding the key factors that turn groups into teams
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077. Team Development
The natural birth, growth and decline of teams
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078. Teamwork
Acts of teamwork that strengthen the ties in the team
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079. Team Roles
The roles we play in teams and how top teams fill the missing gaps
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080. Team Meetings
How to run successful team meetings
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081. 3D Thinking
How to improve your ability to think in the past, present, and future
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082. Creative Thinking
How to become more curious, more irreverent, and more creative
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083. Group Thinking
How to use the team to spark off new ideas
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084. Decision-Taking
How to make decisions that are well-timed and well thought-out
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085. Problem-Solving
How to use your thinking skills to understand and solve problems
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086. Innovative Thinking
How to innovate in new ideas, new products, and new thinking
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087. The Paradoxes of Time
Understanding the complex and paradoxical nature of time
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088. Models of Time Management
Understanding the different perceptions and models we have of time
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089. Routine Time
How to save time, and make time, by managing routine work
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090. Time on Progress Work
How to reach your goals by planning and implementing progress work
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091. Time and Projects
How to manage projects within the limits of cost, quality, and time
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092. Non-Doing Work
How to incorporate non-doing time into your time management plans
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093. Time and Others
How other people can be the source of time-saving or time-wasting
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094. Time Travellers
Attitudes to time as seen through nine types of time user
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095. The Need for Training
Understanding the need for training in a time of rapid business change
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096. Managing Training
How to manage the four stages of the training cycle
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097. Models of Learning
Understanding how people learn and trainers train
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098. The 8 C's of Training
How to create the right tone and climate on a training course
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099. Learning Styles
Understanding the ways in which learners learn and trainers train
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100. The Resourceful Trainer
How to stay versatile as a trainer
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